The LIRR Expansion Project from Floral Park to Hicksville continues to reach impressive milestones, with safety being our top priority. Integral to the Project, MTA Construction & Development and LIRR developed a series of environmental and community commitments to minimize construction impacts to residents, businesses, and commuters. The quarterly Community Scorecard program incentivizes 3rd Track Constructors (3TC), the Project’s Design-Builder, to adhere to these commitments.
Starting in the first quarter of 2020, Community Scorecards were made available online only to ensure compliance with COVID-19 guidance. Over 3,200 instructional postcards were mailed to those living within approximately 400 feet of the project corridor or an active project element. Residents were able to complete the scorecards online or by phone. Thank you all for your continued feedback!
For Quarter 1, 3TC earned a final average score of 86 out of a possible 100. Respondents in Hicksville awarded 3TC with the highest scores, while Garden City respondents gave the lowest. 3TC received the highest marks on awareness of project outreach options, rodent and pest control programs, and project inquiry response times. 3TC will continue to improve on construction noise and vibration levels, street cleanliness, and its satellite parking program.
Q1 Community Scorecard Results
Didn’t get to participate last quarter? Have comments to share about second quarter work? Now’s your time to participate and share your input on 3TC’s performance during Quarter 2 of 2020 (April 1, 2020 – June 30, 2020). If you live within approximately 400 feet of the project corridor or an active project element, a postcard with instructions has been mailed to your home. If you live outside this radius, we invite you to complete the Community Scorecard using this link: https://www.surveymonkey.com/r/CommunityScorecard2Q2020.
If you do not have computer access, please call the 24/7 Community Hotline at (516) 203-4955 to provide your answers by phone. All submissions are due by July 17, 2020.
As always, you can find out more about the project by visiting www.LIRRExpansion.com. You can also reach out to the project team through the 24/7 Community Hotline at (516) 203-4955 or email CommunityOutreach@LIRRExpansion.com.
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